Cloud-Based Visibility

The advancement of cloud-based reporting platforms now enables companies to gain real-time visibility to let them optimise and process transactions anywhere in the world.[1] Storing data in a centralised location enables organisations to view their cash-related data on demand, from any device that can connect to the internet.

Smart safes and recycler developers are also turning their attention to focus on what data the safe can produce and make available for the customer, rather than the actual security features. The data-driven analytics are tailored to provide customers clear KPIs and greater cash visibility throughout the business day, and improve cloud-based portals for store managers and business owners.

When organisations have access to the latest data, they’re able to make smart and relevant business decisions. When businesses only have access to out-of-date information, they’re unable to make efficient cash flow forecasts.[2]

Artificial Intelligence (AI)

As customers become more tech-savvy and digitally connected, organisations must invest to meet and support the new modes of engagement. AI can assist with:  

Data Mining Capabilities

Through intelligent automation, organisations can expose and use enterprise data that is traditionally stored in complex core systems. With more enhanced data analytics, retailers and banks are able to tailor services and experiences to individual customers rather than targeting large general groups of consumers.

Businesses in all industries can maximise their operational performance and customer satisfaction using key insights pulled from the data.[1]

Interactive Chat Bots

Leveraging AI can help automate repetitive tasks and potentially improve customer service.[1] As more businesses and banks offer real-time chat bots, customers are able to receive assistance on questions immediately and conveniently any time of the day. This also saves store and bank employees' time, and lets them reallocate their energy to more complex enquiries or tasks.

When businesses implement AI solutions, the automated technology can perform the minute, smaller tasks that typically pull critical time away from employees – increasing the organisation’s efficiency and maintaining strong customer service.

 As the competitive pressures and rising expectations of customers continue to grow, more organisations are turning to technology solutions to provide enhanced security and added convenience. In addition, with consumers' strong preference for cash, organisations are also looking for technologies that can better protect their bottom line and service their customers. In the coming year, we’ll continue to see more technologies developing that focus on providing a modern digital experience to customers and tailoring services specifically to individuals.

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